FREQUENTLY ASKED
QUESTIONS

1. What makes Shuddhi Naturals unique?

At Shuddhi Naturals, we stand out as a sustainable, eco-friendly skincare and beauty brand that is committed to creating a positive impact on the environment. We carefully select natural and organic ingredients to formulate our products, ensuring that they are safe for your skin and the planet. Additionally, we offer a wide range of sustainable lifestyle products to support your journey towards a greener and healthier lifestyle.

 

2. Are Shuddhi Naturals products cruelty-free?

Absolutely! We are proud to say that all our products are cruelty-free. We do not test on animals, and we ensure that our ingredients are ethically sourced. We believe in the importance of compassion and sustainability in every aspect of our brand.

 

3. Are your products suitable for all skin types?

Yes, we strive to create products that are suitable for a variety of skin types. Whether you have oily, dry, sensitive, or combination skin, we have carefully formulated our products to address different skin concerns while keeping them gentle and nourishing.

 

4. Do you use natural and organic ingredients?

Yes, we are committed to using natural and organic ingredients in our skincare and beauty products. We believe in the power of nature and its ability to provide effective solutions for healthy skin. We prioritize ingredients that are sustainably sourced and free from harmful chemicals, parabens, and synthetic fragrances.

 

5. How do you ensure the sustainability of your products?

Sustainability is at the core of our brand values. We focus on minimizing our environmental impact by using eco-friendly packaging, reducing waste, and supporting local farmers and suppliers. Our commitment extends to our entire supply chain, from ingredient sourcing to production and distribution.

 

6. Can I use your products if I have allergies or sensitivities?

While our products are formulated with natural ingredients, we understand that everyone's skin is unique, and allergies or sensitivities may vary. We recommend reading the ingredient list thoroughly and performing a patch test before using any new product. If you have specific concerns, we suggest consulting with a dermatologist or healthcare professional.

 

7. How long do your products last after opening?

To maintain the freshness and effectiveness of our products, we recommend using them within 6 to 12 months after opening. We provide the recommended shelf life information on each product label for your convenience. Proper storage is essential to ensure the efficacy of our products. We recommend storing them in a cool, dry place away from direct sunlight and extreme temperatures. Additionally, it is advisable to tightly close the product packaging after each use to prevent exposure to air and contaminants. By following these storage guidelines, you can maximize the lifespan and quality of our products.

 

Thank you for choosing Shuddhi Naturals. We prioritize delivering products that retain their potency and provide optimal benefits to your skincare and hair care routines.

 

8. Do you offer international shipping?

Yes, we offer international shipping to bring our sustainable skincare and beauty products to customers worldwide. Please check our International Shipping Policy for more details on rates, delivery times, and any applicable customs duties.

 

9. How can I track my order?

Once your order is processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date.

 

10. Are your products suitable for men and women?

Yes, our products are designed to be inclusive and suitable for both men and women. We believe that everyone deserves access to high-quality skincare and beauty products that promote healthy skin and well-being.

 

11. How can I contact your customer support team?

For any inquiries or assistance, our customer support team is here to help. You can reach us by visiting the "Contact Us" page on our website, where you will find our contact information and a convenient form to submit your query. We strive to respond to all inquiries promptly.

 

12. Do you offer Cash on Delivery (COD) payment option?

No, we currently do not offer Cash on Delivery (COD) as a payment option. We accept online payments through secure channels to ensure a smooth and secure shopping experience for our customers. 

 

13. Do you accept bulk orders? 

Yes! We do accept bulk orders. To place a bulk order, please reach out to us via email at [write e-mail address] or send us a direct message on Instagram. Our team will be happy to assist you and provide further details on pricing, customization options, and any other requirements you may have.

 

We hope these FAQs have answered your questions. If you need further assistance or have any other inquiries, please feel free to contact our customer support team.