SHIPPING & RETURNS

SHIPPING POLICY

At Shuddhi Naturals, we strive to provide a seamless and reliable shipping experience for our customers. Here are the key details of our Shipping Policy:

1. Processing Time: Once your order is placed, we require 1-3 business days to process and pack your items. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Methods and Rates: We partner with trusted shipping carriers to ensure your order is delivered in a timely manner. Shipping rates are calculated based on the weight of your order and the destination address. You can select your preferred shipping method during the checkout process.

3. Delivery Time: The estimated delivery time depends on your location and the shipping method chosen. Standard domestic deliveries usually take 3-7 business days, while international deliveries can vary based on the destination.

4. Order Tracking: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

5. Shipping Restrictions: Some products may have shipping restrictions due to their size, ingredients, or regulations in certain regions. If your order is affected by these restrictions, we will notify you promptly and provide alternative solutions if available.

6. Shipping Address: Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for any loss or additional shipping charges incurred due to incorrect or incomplete addresses provided by the customer.

International Shipping Policy

At Shuddhi Naturals, we are delighted to offer international shipping to bring our sustainable skincare and beauty products to customers worldwide. Here are the key details of our International Shipping Policy:

1. Shipping Rates: International shipping rates are calculated based on the weight and dimensions of your order, as well as the destination country. You can view the shipping cost during the checkout process before finalizing your purchase.

2. Customs Duties and Taxes: Please note that additional customs duties, taxes, or fees may apply based on your country's regulations. These charges are the responsibility of the recipient and may be collected upon delivery.

3. Delivery Time: International delivery times can vary depending on the destination and customs clearance process. Estimated delivery times will

be provided during the checkout process, but please note that these are approximate and not guaranteed.

4. Shipping Restrictions: Certain products may have restrictions on international shipping due to regulations or ingredients. If your order is affected by these restrictions, we will notify you and provide alternative solutions if available.

RETURN & EXCHANGE POLICY

At Shuddhi Naturals, we strive to ensure your satisfaction with our products. However, please note that due to the nature of our skincare and beauty products, we do not accept returns or offer refunds for products that are received in good condition.

In the unlikely event that your product or package arrives damaged, we are here to assist you. If you receive a damaged product or package, please contact our customer support team within 24 hours of receiving the product, providing details of the damage and including a complete unboxing video.

To be eligible for a return or refund due to damage, it is essential to provide a complete unboxing video as evidence. This video helps us assess the condition of the product upon delivery and ensures a smooth resolution process.

We appreciate your understanding and cooperation in adhering to this policy. If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team.

Cancellations: If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet been processed for shipment. Once your order is shipped, it cannot be canceled, and the refund process will apply.